Finance Minister Ahmed Kouchouk called for strengthening direct online communication with taxpayers through chatbot, call centers and customer service platforms to ensure rapid responses and provide immediate support for them.
Kouchouk made the remarks on Sunday, April 5, 2026, during a field tour of the first premium tax services center in New Cairo, where he met employees and reviewed operations ahead of its official opening. “We are working hard to deliver on our promises… taxpayers must feel they are receiving VIP service,” he said.
The minister added the government is seeking to build trust with the business community through tangible facilitation measures and to expand the tax base. “Together, we are taking a meaningful step toward transforming the tax environment by adopting a customer-service culture, launching mobile application services, and leveraging modern technology and tax databases to ease procedures for our compliant partners,” he said.
He noted that each taxpayer will have a dedicated profile integrating data and documents from e-invoice and e-receipt systems, urging staff not to overburden clients with repeated requests. “Simplify as much as possible… always think about how we can improve daily and provide additional online services,” he added.
For her part, Rasha Abdel Aal, Head of the Egyptian Tax Authority, said that for the first time the authority will delegate some services to “e-Tax” to facilitate procedures for taxpayers. She added that premium service centers will be supported by highly qualified staff to promptly resolve technical issues and ensure efficient performance.
Meanwhile, Ibrahim Sarhan, Chairman and CEO of e-Finance investment group, said tax services will be evaluated based on taxpayer satisfaction rates, noting that feedback from the tax community will support continuous development through “e-Tax” and the introduction of new services.
Khaled Abdel Ghani, CEO of e-Tax, said premium tax service centers represent a qualitative leap that will boost taxpayer satisfaction. He added that more advanced and incentive-based services will be offered to attract new taxpayers and support voluntary expansion of the tax base.
He also highlighted the availability of highly-qualified personnel capable of providing flexible and effective support, noting that taxpayers will be able to select services, submit and track requests, and book appointments via a mobile application, alongside a call center to assess service performance and enhance quality.
